Privacy Policy

1. Introduction

CanvasMagic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered photo enhancement service at canvasmagic.io.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Profile Information: Profile pictures, preferences, settings
• Communication Data: Messages, feedback, support requests

2.2 Usage Information

We automatically collect certain information about your use of our service:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features used, time spent on service
• Performance Data: Service performance, error logs, crash reports

2.3 Image Data

When you use our AI photo enhancement service:

• Uploaded Images: Photos you submit for enhancement
• Enhanced Images: AI-generated results
• Processing Data: Image metadata, enhancement parameters

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our AI photo enhancement service
• Process your image enhancement requests
• Manage your account and subscriptions
• Process payments and transactions

3.2 Service Improvement

• Analyze usage patterns to improve our service
• Develop new features and capabilities
• Optimize AI algorithms and performance
• Conduct research and development

3.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide customer service and technical support

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and prevent fraud
• Enforce our terms of service
• Respond to legal requests and investigations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud storage and hosting services
• AI processing and machine learning
• Customer support and analytics

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government requests and investigations
• Protection of our rights and safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can access your information
• Regular Audits: We conduct regular security assessments and updates
• Employee Training: Our team is trained on data protection and privacy best practices
• Incident Response: We have procedures in place to respond to security incidents

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deactivation
• Image Data: Processed images are typically deleted within 30 days of processing
• Usage Data: Retained for service improvement and analytics purposes
• Legal Requirements: Some information may be retained longer if required by law

You may request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details and preferences
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

7.4 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Manage your privacy preferences

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic service functionality
• Performance Cookies: Help us understand how you use our service
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into service usage and performance

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Data Protection Standards: We maintain consistent data protection standards globally
• Legal Frameworks: We comply with applicable data transfer regulations
• Contractual Safeguards: We use standard contractual clauses where appropriate
• Privacy Shield: We comply with EU-US Privacy Shield principles

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes
• Displaying in-app notifications

Your continued use of our service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

13. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: To provide our services and fulfill our obligations
• Legitimate Interests: To improve our service and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws and regulations

You have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.