Quick Help
Find answers to common questions and issues
Frequently Asked Questions
Quick answers to common questions
How long does photo processing take?
+Photo processing typically takes 2-5 minutes depending on image size and complexity. You'll receive a notification when your enhanced photo is ready for download.
What image formats are supported?
+We support JPEG, PNG, and WebP formats. For best results, we recommend using high-resolution images (minimum 500x500 pixels).
Can I get a refund for unused credits?
+Credits are generally non-refundable. However, we may consider refunds in exceptional circumstances. Please contact our support team for assistance.
How do I reset my password?
+Click on "Forgot Password" on the login page. Enter your email address and follow the instructions sent to your email to reset your password.
What if I'm not satisfied with the results?
+If you're not satisfied with the enhancement results, please contact our support team. We may offer a credit refund or re-process your photo with different settings.
Contact Support
Still need help? Send us a message and we'll get back to you within 24 hours
Other Ways to Reach Us
Prefer a different method? Here are other ways to get in touch
Email Support
gokhancanozger@canvasmagic.io
Response within 24 hours
Live Chat
Available during business hours
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Phone Support
+90 (533) 664 1632
Mon-Fri, 9 AM - 6 PM GMT
Response Time Expectations
Here's what you can expect from our support team
Urgent Issues
Critical service failures, payment problems, account lockouts
High Priority
Service affecting issues, major bugs, security concerns
Medium Priority
General questions, minor issues, feature requests
Low Priority
General inquiries, feedback, documentation requests